Some of our most frequently asked questions:

What is a Split System Air Conditioner?

They get the name “split system” because they have two main components:

  • The external unit including the condenser and compressor
  • The internal unit including the evaporator

How does a Split System Air Conditioner work?

Split systems work by transferring hot and cold air from one place to the other.

Put very simply, the compressor pressurises refrigerant gas, which acts like a sponge, absorbing heat from the inside moving it outside whilst absorbing cool air from the outside transferring it inside.

What size Split System Air Conditioner do I need?

We can help you choose the right size air conditioner for your home or business in order to effectively cool a room while minimising costs.

Splits come in a wide range of sizes and are often measured in terms of their power (kW or HP).  The type of system that you will need depends on the area that needs cooling.  Small rooms tend to only require a 2.5kW unit; however larger areas, such as a living room, might need an unit between 5.0-8.0kW.

There are other factors that must be taken into consideration when choosing a split system: location of the room (e.g. north facing), ceiling height, amount of windows, building materials, etc.

As a starting point you may use the table below, but we recommend you talk to one of our expert technicians to help correctly size your next split system.

What is included in a standard installation?

Our standard installation is called ‘Back to Back’, it includes:

  • Up to 3 meters of piping and interconnecting cable
  • Up to 2.4 meters of external duct cover
  • Weatherproof electrical isolator
  • Outdoor unit positioned on rubber feet, plastic feet, poly slab, or concrete pavers

More on Back to Back installations>>

What if I need the external unit elsewhere?

At your request the external unit can be mounted on a wall or on the roof using a sturdy bracket.

This feature is NOT part of our standard installation and requires additional materials (e.g. mounting brackets, extra piping, duct cover, etc.), extra charges apply.

What if my installation is NOT a Back to Back?

We’ve got you covered!  AVH Electrical Contractors also offers other types of installations.

Give us a call and with a few questions we’ll provide a quote that best fits your home or business.

In some cases we’ll organise a qualified technician—free of charge—to come out, price the job, and advise you on the most effective option to mount the split system.  We work with you to achieve your desired results.

Non-standard installations may require specialised equipment and additional materials (e.g. mounting brackets, extra piping, duct cover, etc.), extra charges apply.

More on alternative types of installations >>

Can anyone install a Split System Air Conditioner?

The short answer, NO!

In order to comply with Victorian legal requirements and to ensure that your unit’s warranty upholds your system must be installed by an Accredited and Licensed technician with the required electrical (REC 17767), plumbing (PIC 106740), and refrigeration qualifications (RHL L088233 & RTA AU34631).

Will you give me a Certificate of Electrical Safety?

The short answer, YES!

Whenever planning to have electrical installation work done, it’s very important to engage a registered electrical contractors.  As such, we’ll dispatch licensed and qualified electricians to do the work to the required standards.

The Certificate of Electrical Safety (COES) is your assurance that the work has been completed by a qualified tradesperson and to the standards required in Victoria both for safety and quality.

A Small Price to Pay for the Safety of Your Family Home or Business — Depending on the type of electrical work undertaken, the certificate will cost either $15.00 (Non-Prescribed) or $35.00 (Prescribed).

Is your work covered by Warranty?

A 12 month Warranty applies to all labour.  Parts are covered by the manufacturer’s warranty and repair/replacement is made at the manufacturers discretion.

Find out more about our Labour Warranty >>

How do I pay my account?

An invoice will be prepared for you on site.  The following payment methods are accepted:

  • Cash
  • Cheque
  • MasterCard/ Visa
  • EFTPOS
  • Bank transfer

Payment is expected on the day of completion. If the account cannot be settled on the day, our terms are 7 days.

Find out more about our full Term & Conditions >>